Customer Care

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Activity overview

Latest activity by Customer Care
  • Customer Care created an article,

    How does your Black Friday Early Access sale work?

    Our Black Friday Early Access up to 50% off discount prices are reflected on each product page, no code necessary. This discount may not be combined with another discount. Discounts do not apply to...

  • Customer Care created an article,

    What are your Holiday delivery dates?

    ORDER EARLY FOR THE HOLIDAYS!!! Order by 11/20 at 7AM HST to arrive by Thanksgiving 11/26!   Order by 12/14 at 7AM HST to arrive by Christmas Eve 12/24! 

  • Customer Care created an article,

    How do I redeem my gift card?

    To redeem your Gift Card, please follow these 3 easy steps. Step 1: Access your gift card email and click on 'View gift card' to obtain the Gift Card code. Step 2: You will be redirected towards a ...

  • Customer Care created an article,

    How do I purchase a gift card?

      We have three different values for our gift cards: $25, $50, and $100. To purchase our electronic gift card, please place the gift card into your cart. Proceed to check out.  Upon completion o...

  • Customer Care created an article,

    How do I apply my discount code?

    To apply your discount code, please follow these steps.   Step 1: While in your cart, click "Check Out".   Step 2: Enter your promotional discount code in the "Discount code" field and then click ...

  • Customer Care created an article,

    Why doesn't my account login work?

    We launched our new website on October 1st! Be sure to sign up for a NEW customer account. When you do, you will receive a code for 10% off your next online order. 

  • Customer Care created an article,

    What if I need to change or cancel my order?

    We have a very short window that would allow us to make any changes or updates to your order. Please reach out to us by clicking on the 'Submit a Request' link below as soon as possible and we’ll s...

  • Customer Care created an article,

    How do I open a wholesale account?

    To inquire about Wholesale inquiries, please click on the 'Submit a Request' link below. 

  • Customer Care created an article,

    Can I get a refund?

    All sales are final and we do not offer refunds. Please click on the 'Submit a Request' link below if you have any questions. 

  • Customer Care created an article,

    What form of payment do you accept online?

    We accept all major credit cards. Visa, Mastercard, American Express, Discover, JCB, Diners Club and ELO.  For an express checkout option, we also accept ShopPay and GooglePay.