Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    How do I contact customer support?

    If you have any questions or need additional assistance, reach out to our customer support by submitting a request!  Submit Request here     For immediate assistance, please call us at 1-888-255-59...

  • Customer Care created an article,

    Where is my order?

    Thank you for your purchase with Hawaiian Host! We’re working hard to get your order prepped, packed and delivered in a timely matter, but delivery times can be longer than expected due to carrier...

  • Customer Care created an article,

    Free Snoopy Dark Chocolate!

    Receive (1) one FREE Snoopy 2oz Dark Chocolate box with your Hawaiian Host online order! Not applicable with KOHO orders. Offer valid while supplies last.  

  • Customer Care created an article,

    What is KOHO?

    KOHO is Hawaiian Host’s new luxury chocolate collection which highlights the iconic ingredients and flavors of Hawai‘i. The collection features artisanal bonbons — decorative, hand-painted chocola...

  • Customer Care created an article,

    What is your Holiday Shipping Policy?

    It's the most wonderful (and busiest) time of the year! We have received many Holiday orders and are working hard to ship out your orders as soon as possible.  Cut-off dates to receive your order b...

  • Customer Care created an article,

    How do I redeem my gift card?

    To redeem your Gift Card, please follow these 3 easy steps. Step 1: Access your gift card email and click on 'View gift card' to obtain the Gift Card code. Step 2: You will be redirected towards a ...

  • Customer Care created an article,

    How do I purchase a gift card?

      We have three different values for our gift cards: $25, $50, and $100. To purchase our electronic gift card, please place the gift card into your cart. Proceed to check out.  Upon completion o...

  • Customer Care created an article,

    How do I apply my discount code?

    To apply your discount code, please follow these steps.   Step 1: While in your cart, click "Check Out".   Step 2: Enter your promotional discount code in the "Discount code" field and then click ...

  • Customer Care created an article,

    Why doesn't my account login work?

    We launched our new website on October 1st! Be sure to sign up for a NEW customer account. When you do, you will receive a code for 10% off your next online order. 

  • Customer Care created an article,

    What if I need to change or cancel my order?

    We have a very short window that would allow us to make any changes or updates to your order. Please reach out to us by clicking on the 'Submit a Request' link below as soon as possible and we’ll s...