Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
Corporate Order Inquiries
Please submit your request here: Corporate Order Inquiry Form
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Customer Support created an article,
What is the Sweet Rewards Program?
Sweet Rewards is our loyalty program where you earn points every time you shop!See program details and join here: https://hawaiianhost.com/pages/rewards Frequently asked questions Do points expi...
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Customer Support created an article,
Shipping Policy
Aloha! Shipping Methods We ship all orders FedEx 2-business day on the following shipping schedule: Product Type Shipping Days Chocolate Covered Macadamias Monday - Wednesday Chocolate...
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Customer Support created an article,
How do I place an order?
We want to ensure you have the best ordering experience! Please follow these steps to create your Chocolate order! Step 1: Select SHOP CHOCOLATE to view all of our available products! Step 2:...
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Customer Support created an article,
How do I contact customer support?
If you have any questions or need assistance, please contact our Customer Support Team. Send us a question: Submit Request here Email us at: aloha@hawaiianhost.com Please call us at: 1-888-255-59...
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Customer Support created an article,
What is KOHO?
KOHO is Hawaiian Host’s new luxury chocolate collection which highlights the iconic ingredients and flavors of Hawai‘i. The collection features artisanal bonbons — decorative, hand-painted chocola...
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Customer Support created an article,
How do I redeem my gift card?
To redeem your Gift Card, please follow these 3 easy steps. Step 1: Access your gift card email and click on 'View gift card' to obtain the Gift Card code. Step 2: You will be redirected towards a ...
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Customer Support created an article,
How do I purchase a gift card?
We have three different values for our gift cards: $25, $50, and $100. To purchase our electronic gift card, please place the gift card into your cart. Proceed to check out. Upon completion o...
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Customer Support created an article,
How do I apply my discount code?
To apply your discount code, please follow these steps. Step 1: While in your cart, click "Check Out". Step 2: Enter your promotional discount code in the "Discount code" field and then click ...
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Customer Support created an article,
What if I need to change or cancel my order?
We have a very short window that would allow us to make any changes or updates to your order. Please reach out to us by clicking on the 'Submit a Request' link below as soon as possible and we’ll s...