Aloha!
Shipping Methods
We ship all orders FedEx and UPS on the following shipping schedule:
| Product Type | Shipping Days |
| Chocolate Covered Macadamias | Monday - Wednesday |
All orders are processed and shipped from our shipping warehouse in California, Monday through Wednesday (Thursdays only where one-day ground shipping is available). Please allow 2-7 business days (not including weekends and holidays) for your order to arrive. We do not ship on weekends or during major holidays (See list of holidays below).
We do not deliver to PO or APO Boxes.
Shipping Rates
Please refer to the shipping rates below. Rates are in US Dollars and subject to change without prior notice.
| Merchandise Subtotal |
Hawai'i | Continental US, APO/FPO | Alaska |
| $0 - $69 | $13.00 | $13.00 | $33.00 |
| $70 - $499 | FREE | FREE | $20.00 |
| $500+ | 10% | 10% | 10% |
International Delivery
We do not ship internationally at this time.
Holidays
We are closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Good Friday
- Memorial Day
- King Kamehameha Day
- Independence Day
- Labor Day
- Discoverer's Day
- Veterans Day
- Thanksgiving
- Christmas Eve
- Christmas Day
Please note delays may occur during busy holiday seasons.
Warm Weather
During warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolates will melt if left unattended outside. Please include any shipping instructions when you place your order for FedEx delivery, including if there is a preferred drop off location. Please be advised, Hawaiian Host is not responsible for melted orders upon delivery.
Terms of Shipping & Delivery
Hawaiian Host is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Hawaiian Host is not responsible for replacing your order. This includes any lost or stolen packages.
Refund Policy
All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.
Order Help
Please contact our customer support team at aloha@hawaiianhost.com for additional questions.
Mahalo for your kōkua!