Aloha!

Shipping Methods  

We ship all orders FedEx and UPS on the following shipping schedule:  

All orders are processed and shipped from our shipping warehouse in California, Monday through Wednesday (Thursdays only where one-day ground shipping is available). Please allow 2-7 business days (not including weekends and holidays) for your order to arrive. We do not ship on weekends or during major holidays (See list of holidays below).

Please note that during holidays and peak seasons, our processing time + shipping time may take up to 5-10 business days. We appreciate your understanding and patience as we work to fulfill your orders as quickly as possible.

We do not deliver to PO or APO Boxes.

Shipping Rates

Please refer to the shipping rates below. Rates are in US Dollars and subject to change without prior notice. 

*Please keep in mind that, shipping rates are calculated based on the order total prior to any discount codes applied)

Shipping Fees (excluding dairy-free ice cream)

• Orders over $80, after any promotional pricing, qualify for free standard shipping. 
• A $13 flat rate shipping fee will be applied to orders under $80.
• Orders over $300 will be charged shipping. 
• Alaska orders do not qualify for Free Shipping; orders will be charged a $20 handling fee in addition to any shipping fees.
• Please contact Customer Service if you'd like your large/corporate orders to be shipped 2-Day Air. This may incur additional fees.

International Delivery

We do not ship internationally at this time. 

Holidays  

We are closed on the following holidays: 

• New Year's Day  
• Martin Luther King Jr. Day  
• President's Day 
• Good Friday  
• Memorial Day 
• King Kamehameha Day 
• Independence Day  
• Labor Day  
• Discoverer's Day 
• Veterans Day  
• Thanksgiving 
• Christmas Eve 
• Christmas Day 

Please note delays may occur during busy holiday seasons.

Warm Weather

During warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolates will melt if left unattended outside. Please include any shipping instructions when you place your order for FedEx delivery, including if there is a preferred drop off location. Please be advised, Hawaiian Host is not responsible for melted orders upon delivery. 

Terms of Shipping & Delivery   

Hawaiian Host is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Hawaiian Host is not responsible for replacing your order. This includes any lost or stolen packages.   

Refund Policy

All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.

Order Help  

Please contact our customer support team at aloha@hawaiianhost.com for additional questions.

Mahalo for your kōkua!